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What to include

• The sound, mix, or playlist involved.
• Your iPhone or iPad model and iOS version.
• Whether playback used the device speaker, headphones, Bluetooth, or AirPlay.
• Steps that reproduce the problem and any visible error.
• Optional local diagnostics exported from NoiseNest Settings.

What not to include

Do not send passwords, payment-card numbers, Apple Account credentials, private health information, or other sensitive data. NoiseNest will never ask for those details.

Billing and refunds

Apple processes NoiseNest purchases. For receipts, billing, or refund requests, use Apple’s Report a Problem.

Privacy and deletion requests

App data stays on your device and cannot be retrieved by NoiseNest. To request deletion of a support email conversation, write to noisenest@proton.me.

Not an emergency service

NoiseNest support cannot provide emergency, medical, or crisis assistance. Contact appropriate local services for urgent help.